Customer Care


Refund/Return Policy
You may return items within 30 days of receiving your original order. All sale items are final sale and may not be return. IF you would like to refund,but can't return the item, the refund will be at our discretion. To return, simply fill out the return label inside your package and send it back to us. We will refund the price you purchase back to the original payment method. All good will be inspected on return, and are your responsibility until they reach our warehouse. Please pack properly. If you have lost your return label, Please contact Customer Care.
Order Issue
Missing Product
We may have ship multiple product orders in separatepackaging. Please check email to see if your parcel is being sent separately. If an item is missing, please email our
Customer Care with the order number and the missing item's name and number. We’ll get back to you as soon as we can to resolve it for you.
Faulty Item
We pride ourselves on getting your order on time and in perfect condition. If you discover a fault, please contact our Customer Care email with the oder number, the faulty item's name and number, and a description of the fault. Review Customer are email hours
Payment/Promo
We offer US students discounts to enjoy year around. You can get a student discount of 10% by getting your student email address validated. Email us with a picture of your student ID, year of graduation, and major. To use discount code, enter your promo could given into the “promo/student code” box at check out. Rebelinheels reserve the right to terminate this discount at any point without notice. Should the code be used by anyone other than the desigated student, the discount will be terminated without notice. If you are a student and your email has not been validate within 10 business days, Please contact Customer Care. Promo codes are to be used in checkout. Type in the entire promo code without any spaces.
Delivery
Your order will arrive on the estimate delivery date on your confirmation order email. Please allow this time for your order to arrive. It is important for you to receive your goods when you expect them. We offer standard and express shipping. US standard shipping is free if your order is above $50.00. If your order is less than this , the delivery charge will be $5.00. Your order will arrive within 4-5 business days. (excluding weekends and public holidays). Orders over $60000.00 maybe subject to clearance which may delay order. We also offer and express 2- Day shipping that cost $13.00 or free if you spend over $200.00 and use code EXPRESSRBL at checkout. Order Before 7Pm EST to ensure properly time estimate.